Terms and Conditions

GENERAL TERMS AND CONDITIONS LONDRUE

 

These are the terms and conditions on which we supply our products to you. Please read these terms carefully before ordering with us. These terms tell you what you need to know about buying with Londrue. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions 

                                                                                                                                

  1. WHO ARE WE AND HOW TO CONTACT US
    • Who we are. We are Londrue Ltd – a company incorporated and registered in the Netherlands with company number
    • How to contact us. You can contacts us at https://londrue.com/nl/pages/contact
    • How we may contact you.If we have to contact you, we will send an email to the email address you provided to us in your order.

 

  1. PLACING AN ORDER

2.1 how we can place an order. Orders are placed solely through our website. nce you’ve added the product(s) you’d like to your basket; you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information. Please check, double check k your order before clicking the “place order” button.

2.2 Acceptance of your order. Your order is an offer from you to us to buy the product(s) in your basket. After you place an order, you will receive an email from us confirming that we have received it. Our official acceptance of your order takes place when we email you to confirm we’ve dispatched your product(s).  It’s at this point that a contract will come into existence between you and us.  When we acknowledge your order, we’ll also confirm your order number

2.3 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

  1. OUR RIGHTS TO CANCEL YOUR ORDER

3.1 If we cannot fulfil your order. In the unlikely event that we’re unable to fulfil your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, or you have requested delivery to a country that we do not currently ship to, or there has been an error in the pricing or description of the product), we’ll let you know by email and we won’t charge you for the product.

 

  1. OUR PRODUCTS

4.1Descriptions of our products. The pictures of our products and packaging on our website are for illustrative purposes only. We work to ensure that colors are displayed accurately, however we cannot guarantee that a device’s display of the colors exactly reflects those of our products.

 

  1. DELIVERY

5.1 Delivery costs. We have free delivery on all our products.

5.2 Additional charges. Any customs, duties or additional charges which apply to your order will be your responsibility and are not included in the free delivery.

5.3 We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control, we will let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we will refund you for any products you have paid for but not received.

 

  1. YOUR RIGHTS TO END THE CONTRACT

6.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract, as set out below. We’re under a legal duty to supply products that are in conformity with this contract and nothing in these terms will affect your legal rights.

6.2 If what you have bought is faulty or differs substantially from how it is described on our website you may have a legal right to end the contract (or to get the product replaced or to be given a refund).

6.4 If you have changed your mind about the product. We offer a goodwill guarantee which gives you 15 days (unless stated otherwise on our website) to change your mind and receive a refund instead of the standard 14 days (which does not affect your legal rights in relation to faulty products). You have 15 days from the day you (or someone you nominate) receives the products to change your mind. If your products are split into several deliveries over different days, you have until 15 days (unless stated otherwise on our website) after the day you receives the last delivery to change your mind. In either case, you will need to pay the cost of the return as set out in our returns process at. For more information about our returnpolicity go to https://londrue.com/nl/policies/refund-policy.

6.5 Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable reactions or gases. Please contact us if you have any questions or concerns about your specific item.

6.6 We will not accept returns from sales items or gift cards.

 

  1. RETURNS AND REFUNDS

7.1 Tell us you want to end the contract. To end the contract with us, ask us any questions or in the unlikely event that you have any complaints about the product, please let us know by contacting our customer service team through our online form at londrue.com/pages/contact. Please provide your name, order number and email address so we can help you quickly and easily.

7.2 Returning products after ending the contract. If you end the contract for any reason after products have been sent to you or you have received them, you must return them to us. The process for returning products to us is set out in our Returns Policy. Following this, you should leave the package containing the product(s) you are returning (with the returns label securely attached) at one of the collection points that we identify to you. Unless stated otherwise on our website, please make sure that the products are returned to us within 15 days.

7.3 How and when we will refund you. We will refund you the price you paid for the products (including delivery costs where applicable) by the method you used for payment. If you used a discount code to buy the product, the amount refunded will be reduced to consider the benefit of any discount which you received when buying the product. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day we receive the unused product back from you.

 

  1. OUR RIGHTS TO END THE CONTRACT

8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

8.1.1 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, the address for delivery; or

8.1.2 you do not, within a reasonable time, allow us to deliver the products to you.

8.2 Refunds. If we end the contract in the situations set out in clause 8.1, we will refund any money you have paid to us for products we have not provided.

 

 

 

  1. PRICE AND PLACEMENT

9.1 Where to find the price for the product.The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take care to ensure that the price of the product advised to you is correct. However, please see clause 9.3 for what happens if we discover an error in the price of the product you order.

9.2 We may change the price of our products. Sometimes we need to make changes to the price of some of our products. When this happens, we’ll update the prices on our website. If you placed your order for a product before the price change, the price will be as stated on our website at the time when you placed your order.

9.3 What happens if we get the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, if the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

9.4 When you must pay and how you must pay. We accept payment by Visa, Mastercard, American Express, Visa, Googlepay, Ideal and Apple Pay. We will not charge you until we dispatch the products to you, although the price payable by you for the products may appear as pending transactions against the payment method you use.

 

  1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE

10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care); and for defective products under the Consumer Protection Act 1987.

10.3 We are not liable for business losses. We only supply the products for private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  1. HOW WE MAY USE YOUR PERSONAL INFORMATION

11.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Notice. You can read it in our privacy polict.

 

 

PRIVACY POLICY

Personal data that we process

 

Londrue processes your personal data because you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data we process:

- First and last name

- Address

- Phone number

- E-mail address

– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

– Information about your activities on our website

– Internet browser and device type

 

For what purpose and on what basis do we process personal data

 

Londrue processes your personal data for the following purposes:

 

– Handling your payment

– Sending our newsletter and/or advertising brochure

– To be able to call or e-mail you if this is necessary to carry out our services

– To offer you the opportunity to create an account

– To deliver goods and services to you

 

Customer support information

  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Automated decision making

 

Londrue does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person.

 

Sharing personal data with third parties

Londrue does not sell your information to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.